Return Policy
Our commitment to your satisfaction and return process
Returns & Refunds
30-Day Money Back Guarantee
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Return Eligibility
✓ Eligible for Return
- • Unused items in original condition
- • Defective or damaged products
- • Wrong item received
- • Items that don't match description
✗ Not Eligible
- • Custom or personalized items
- • Items on clearance/sale (unless defective)
- • Used or damaged by customer
- • Items returned after 30 days
How to Return
- 1
Initiate Return
Email us at support@nque.io with your order number to initiate a return.
- 2
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours.
- 3
Package and Ship
Pack the item securely in its original packaging (if possible). Attach the prepaid return label we provide and drop it off at the carrier's designated drop-off location (e.g., Royal Mail Post Office, UPS Store, etc.).
- 4
Receive Refund
Once we receive and inspect your return (typically 3-5 business days), we'll process your refund. Refunds are issued to the original payment method within 5-10 business days.
Exchanges
If you'd like to exchange an item for a different color, size, or style, please return the original item and place a new order. This ensures you receive your new item as quickly as possible.
For defective items, we'll ship the replacement at no additional cost once we receive your return.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 2 days of delivery attaching photos showing th damage. We'll arrange for a replacement or full refund, including return shipping costs.
Due to the nature of 3D printing, minor imperfections or slight variations in color and dimensions (±2mm) are normal and not considered defects.
Need Help?
Our customer service team is here to assist you with any return questions.
Email: support@nque.io
Phone: +44 75 06 390 999 (Mon-Fri, 9am-6pm EST)
Live Chat: Available on our website