Privacy Policy

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

• Name and contact information (email, phone number)
• Billing and shipping addresses
• Payment information (processed securely by third-party payment processors)
• Order history and preferences

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages viewed and links clicked
• Time and date of visits
• Referring website or source

2. How We Use Your Information

We use collected information for the following purposes:

• Order Processing: To fulfill and ship your orders, process payments, and send order confirmations
• Customer Service: To respond to inquiries, provide support, and handle returns or exchanges
• Account Management: To create and maintain your account, remember preferences, and track order history
• Marketing: To send promotional emails, newsletters, and personalized offers (you can opt-out anytime)
• Improvement: To analyze website usage, improve our products, and enhance user experience
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and user behavior
• Personalize content and advertisements
• Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings. See our Cookie Policy for more details.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant processors
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails via the link in each email
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes

To exercise these rights, contact us at privacy@nque.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order information is typically retained for 7 years for tax and accounting purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use constitutes acceptance of the changes.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at: